Quality of nursing assistance and risk classification in urgency and emergency

The present study aimed to identify the difficulties and problems faced by nurses in the emergency room, in the risk classification and to identify the degree of information of the population in relation to the services offered. The research was carried out through a bibliographic survey and based on the experience of the authors. The nurse is a professional of paramount importance not only in the risk classification, but as a trained professional who has scientific knowledge to solve problems in urgency and emergency. The Risk Classification must be performed by a professional with a higher level who is a nurse, having good communication and clinical knowledge. Urgency and emergency has always been used in medicine, but with different terminology and patients were unaware of this term. There are five colors used in the risk classification and each color has a waiting time for the patient to be seen within the appropriate time. Listening and observing users' behavior in the hospital environment is essential to improve the understanding and organization of the service. Brazil needs to improve the service and quality not only in urgency and emergency but in the BHU (Basic Health Unit).