AN OVERVIEW OF THE ROLE CONFLICT AND ROLE AMBIGUITY WITHIN THE CONTEXT OF THE ROLE THEORY: A QUALITATIVE ANALYSIS

The present research study sought to present an overview of the notions of ‘Role Conflict’ and Role Ambiguity’ within the context of ‘The Role Theory’. Moreover, the current study adopted the qualitative research method for collecting and analyzing the targeted data. Conjointly, the researcher has particularly utilized the descriptive approach. Furthermore, with reference to the data collection technique that was employed in this study, the researcher has employed the ‘Literature Review’ technique through which a large amount of literature that is associated with the current study’s topic has been reviewed. The findings of the study demonstrated that the misalignment between the leadership roles can lead to the emergence of two critical issues, namely ‘The Role Conflicts’ and ‘The Role Ambiguity’. Undoubtedly, these two constraints represent a huge dilemma that can cause several negative consequences and repercussions. This is due to the fact that role conflict and role ambiguity prevent individuals in various leadership and management posts to perform their assigned duties in a harmonized and position-independent manner. With reference to ‘The Role Theory’, the study revealed that ‘Role Conflict’ and Role Ambiguity’ make personnel who are enrolled in lower managerial and leadership positions feel powerless to enact change because they believe directives must come from their higher managers and leaders who are mostly embracing an authoritarian leadership style and have a strong tendency toward applying the principle of centralization of authorities and responsibilities.