Humanization in emergency and emergency services: an analysis of nursing's performance

The process of humanization has several aspects regarding nursing care. It understands the relationship between professional and patient in which there is a bond of care moved by ethical and human attitudes that are associated with the quality of care provided. To investigate the humanization provided by nursing in the care of patients in emergency situations is not something easy, requires a holistic reflection of the whole interpersonal humanistic process in these environments. Thus, this study aimed to analyze the performance of nursing professionals with regard to humanized and systematic care in emergency and emergency services. To this end, we used an integrative type of bibliographic research using the LILACS, Scielo and BDENF databases, making a time cut from 2014 to 2020, in Portuguese and foreign languages, which will be translated for its best interpretation. Observing the various literature studied, the main dilemmas encountered by nurses for insertion of humanized care in the emergency and emergency services are related to the situation of immediate care that causes a difficulty in dialogue with the patient, they also report an exhaustive routine whose remuneration does not match the responsibility of the work provided, however, all recognize the importance of humanized care for improving the condition of patients. It is perceived that it is essential not only the humanization of the assistance, but also the professional nurse, because it is he who maintains direct contact with the patient since the classification of risk until the admission of the patient. Therefore, the nursing assistance based on the humanization is indispensable for the maintenance of specific cares for each patient, being necessary that the public politics directed toward the subject, are, each time more, put in practice.