Users usage verses satisfaction of library print and digital resources and services in university libraries: A case study of Jawaharlal nehru Technological University, Kakinada

The library as one of the main service oriented organization in any academic institute the assessment of library resources and services through user perspectives is very important. It provides a prompt feedback for libraries to assess and improve their resources and services to users. The aim of this research paper was to measure the availability of resources and services satisfaction and usage performance of the postgraduate students of the Jawaharlal Nehru Technological University Library, Kakinada, Andhra Pradesh. The data was collected through questionnaire. A total 600 questionnaires were distributed to the respondents and 415 questionnaires were received indicating 69.14% response rate. The performance gap analysis was used to determine the satisfaction and usage pattern of available resources and services. The most important areas are satisfied by the postgraduate students was book lending service followed by reference service, IT base services, Internet and Intranet facility. Reprographic service, online journals, college website information, book lending service etc. are the largest negative gap between the satisfaction and usage performance. The findings of this study give a good insight to improve student’s satisfaction providing a better service in identified areas.