Leadership Management And Motivating Influence On Service Delivery At The National Rehabilitation Center (Cnr) For People With A Physical Disability, Suco Becora, Administrative Post Cristo Rei, Dili Municipality, TIMOR-LESTE

Each leadership plays a leadership role, and with the gesture that the leader has can lead the institution, he is confident. What a leader must do to increase the provision of public servants is motivated to increase satisfaction and experience of working for the staff, so that the delivery can be achieved is intended. The objective of the research was to find out and analyze leadership management and motivation in providing staff services at CNR. The Theory used was Theory for Leadership, Theory Motivation, and Service Delivery. The approach used for this research is the qualitative approach. Information collection techniques for informants such as interviews, observations, and documentation. The research findings show that the leadership management applied at the National Center for Rehabilitation is a Democratic Leadership Manager, since it involves staff in decision-making, assigning delegation power, encouraging staff participation in determining service methods. The NRC leadership is motivating staff through monitoring, approaches, teaching staff, and scholarships to increase the knowledge of their staff, influence in the delivery of services by NRC. With the management of leadership and motivations, the CNR was a positive and significant influence in the delivery of services at the National Rehabilitation Centre.