Hospitality: the perspective of the users of the hospital cassems in relation to the hospital-hotel
International Journal of Development Research
Hospitality: the perspective of the users of the hospital cassems in relation to the hospital-hotel
Received 15th October, 2017; Received in revised form 24th November, 2017; Accepted 29th December, 2017; Published online 31st January, 2018.
Copyright ©2018, Igor Domingos de Souza et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The purpose of the manuscript was to evaluate the quality and satisfaction of the Cassems clients (Caixa de Servencia de Servicos do Mato Grosso do Sul) in relation to the hospital-hotel. It is a quantitative study in which structured questionnaires were used to the relatives, friends and companions of the patients. The deductive method was used for the treatment and interpretation of the data obtained in the research. It is concluded that hospital hospitality is a sector within the dynamics of care in hospitals that has reached its goals in attending patients and accompanying persons, helping in the recovery of their patients as it offers them a more humanized care. This study reveals that there is an acceptance of patients and their accompanying persons in relation to services related to hospital hospitality, especially in relation to hospitality and care.
