Effect of TQM on customer satisfaction: A study of Indian auto component industry
International Journal of Development Research
Volume:
8
Article ID:
12652
4 pages
Research Article
Effect of TQM on customer satisfaction: A study of Indian auto component industry
Received 24th February, 2018, Received in revised form, 20th March, 2018, Accepted 27th April, 2018, Published online 28th May, 2018
Copyright © 2018, Jha. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract:
This research presents new data and insights into the relationship between TQM implementation and customer satisfaction. The main purpose of this research is to determine the impact of TQM implementation on customer satisfaction in the context of Indian manufacturing industries.
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