Management of requisitions and incidents in the judiciary of tocantins
International Journal of Development Research
Management of requisitions and incidents in the judiciary of tocantins
Received 28th September, 2019; Received in revised form; 06th October, 2019; Accepted 11th November, 2019; Published online 30th December, 2019
Copyright © 2019, Alice Carla de Sousa Setúbal et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
This article aims to analyze the implementation of the processes of management of compliance with requests and incidents, based on the Information Technology Infraestructure Library (ITIL), in the Judiciary of Tocantins (PJTO). The description of the compliance management process of requests and incidents will be presented with the presentation of the steps. The study also presents the result of the maturity level assessment defined in COBIT, as well as the benefits of the implementation of ITIL, as well as the improvements arising from the use of good practices in information technology services management and Communication.
